Microsoft 365 Apps: Translate fails with "No results were found" in Excel, Word, PowerPoint
Summary
Microsoft confirms that the Translate function in several Office apps can fail with the error "No results were found". The Office team is investigating. No workaround or fix has been published yet.
Symptoms
After highlighting and right-clicking text and selecting Translate, or when selecting an option from the Translate dropdown on the Review tab, the error "No results were found" appears. When adding "ssl.translatoruser.net" in the Add Services window, the message "No advertised services are currently available." appears.
Affected
- Excel for Microsoft 365
- Word for Microsoft 365
- PowerPoint for Microsoft 365
- Publisher for Microsoft 365, Publisher 2021, Publisher 2019, Publisher 2016
- Excel 2016, Word 2016, PowerPoint 2016
Workaround
No workaround known.
Fix
Not fixed yet.
Recommendation
Inform users that Translate may currently be unavailable and that no vendor workaround exists. Use another translation tool if needed and check the Microsoft article for updates.
Sources
- Error "No results were found" when using the Translate function in Office Vendor · support.microsoft.com
Compiled from the sources listed and translated with AI (Claude); status and dates come from the vendor. The vendor’s statements are authoritative. Updated 1 Nov 2026, 18:21.
Where the information comes from
We continuously read the vendors’ official sources, community reports and trade media and summarise them in our own words, with a link to the source:
- Microsoft: Windows release health (Windows 10/11, Server 2016 to 2025), Windows message center, known issues of Microsoft 365 Apps (Outlook, Excel, Word, PowerPoint), Edge, Intune, Autopilot, Windows 365 and Entra Connect, Microsoft KB articles with timelines, Exchange and Windows IT Pro blogs, optionally Microsoft 365 service health and message center
- other vendors: Veeam KB, Citrix (known issues), Ubuntu and Debian (regressions), Broadcom (VMware), Fortinet, Cisco, Mozilla, Let’s Encrypt
- community (title, short excerpt and link only, without the names of the authors): Microsoft Q&A, Microsoft Tech Community (discussions), Veeam R&D Forums, Eleven Forum
- targeted web research with AI (Claude), e.g. on the updates of the month – this also finds discussions on Reddit and in forums; such entries are labelled as community reports until the vendor confirms them
- early warning from trade media (title and link only): Born’s Tech and Windows World, BleepingComputer, AskWoody, Windows Latest, Windows Central, gHacks, The Windows Club, Deskmodder, Dr. Windows, WindowsArea, Frankys Web, heise online
Summary and translation with AI (Claude by Anthropic) – without any data of visitors.
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